Contact
We’re here to help — whether you’ve got a question about a product, need support with an order, or just want some expert advice before making a purchase.
At Kraken Bay, you’re talking to real people who know their tech inside out. No scripts. No nonsense. Just straight, honest support.
How to Reach Us
📩 Email Support
help@krakenbay.co.uk
We aim to reply within 1 business day, often much faster.
📦 Order & Delivery Questions
Want to track an order, check delivery times, or update shipping details?
Drop us a message and we’ll sort it.
🔧 Technical Help
Not sure if a component is compatible? Need guidance choosing the right part?
We’re happy to help — send us as much detail as you can and we’ll point you in the right direction.
Why Contact Kraken Bay?
Fast, friendly UK-based support
Expert knowledge of refurbished tech & components
Transparent, honest answers — always
Help with product selection, compatibility, and troubleshooting
Support before and after your purchase
We don’t hide behind automated systems. We look after our customers personally.
Business & Bulk Enquiries
If you’re a school, repair shop, IT department, reseller, or business looking for bulk or ongoing supply, reach out — we offer competitive rates and priority sourcing for B2B partners.
Let’s Get You Sorted
Whether it’s a quick question or something more complex, reach out anytime.
We’ll make sure you get the answers you need — and the tech you can rely on.