Terms of use
Terms of Use
Last updated: 03/12/25
Welcome to KrakenBay.co.uk (“Kraken Bay”, “we”, “us”, “our”).
By accessing or using this website, you agree to these Terms of Use. If you do not agree, please do not use our website or services.
1. About Us
Kraken Bay is a UK-based retailer specialising in refurbished technology, components, and IT hardware.
Our registered business information, contact details, and customer support email can be found on our Contact page.
2. Use of This Website
You agree to use KrakenBay.co.uk only for lawful purposes and in a way that does not:
Violate any applicable laws
Interfere with the website’s operation
Harm or attempt to harm our business, systems, or customers
We may restrict or remove access if misuse is detected.
3. Product Information
We make every effort to accurately describe our products, including condition, specifications, and compatibility.
However:
Specifications may vary between manufacturers
Images are for illustrative purposes
Some refurbished items may show signs of previous use
It is your responsibility to check compatibility before purchasing. Contact us anytime if you’re unsure — we’re happy to help.
4. Orders & Payments
By placing an order, you confirm that:
All information you provide is accurate
You are authorised to use the payment method provided
You understand that refurbished items may have cosmetic wear unless otherwise stated
We reserve the right to cancel orders when necessary, including suspected fraud or incorrect pricing.
5. Pricing & Availability
Prices are subject to change without notice.
We do not guarantee availability of any item and may discontinue products at any time.
6. Shipping & Delivery
Delivery times are estimates only. We dispatch within 24 hours on business days, and all orders are sent via tracked services.
Next-day delivery is only guaranteed when the appropriate option is selected at checkout.
We are not responsible for delays caused by couriers, weather conditions, or circumstances outside our control.
7. Returns & Refunds
Our returns, warranty, and refund policies are outlined on our Returns Page.
By purchasing from Kraken Bay, you agree to those terms.
We may refuse returns that:
Are damaged due to misuse, improper installation, or modification
Are missing parts or returned in a materially different condition
Fall outside the return window
8. Warranty
Most items come with a 3-month warranty, unless otherwise stated.
Warranty covers hardware faults — it does not cover:
Accidental damage
Misuse
Incorrect installation
Software issues
Physical tampering
We reserve the right to repair, replace, or refund at our discretion.
9. Limitation of Liability
To the maximum extent permitted by law:
Kraken Bay is not liable for any indirect, incidental, or consequential damages
We are not responsible for data loss — always back up your devices before useOur total liability shall not exceed the amount you paid for the item in question
You use our products and website at your own risk.
10. Data Protection & Privacy
Your personal data is handled according to our Privacy Policy.
By using our website, you consent to the collection and use of data as described in that policy.
11. Intellectual Property
All website content — text, images, branding, graphics, and product descriptions — is owned by Kraken Bay or used with permission.
You may not copy, distribute, or reuse content without our written consent.
12. Third-Party Links
Our website may contain links to external websites. Kraken Bay is not responsible for:
Their content
Their policies
Any losses incurred by using them
Use third-party sites at your own risk.
13. Changes to These Terms
We may update these Terms of Use at any time.
Continued use of the website after changes means you accept the updated terms.
14. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be resolved exclusively in the courts of England and Wales.
15. Contact Us
For any questions about these Terms of Use, please email:
support@krakenbay.co.uk