Cookies and Privacy Settings
Last updated: 03/12/25
This Privacy and Cookie Policy explains how Kraken Bay collects, uses, stores and protects your personal information when you use KrakenBay.co.uk. By accessing our website, creating an account or placing an order, you agree to the practices described in this policy. If you do not agree, please discontinue use of the website.
Information We Collect
We collect information provided directly by you, such as your name, address, email, phone number and payment details when you place an order or contact us. We also collect technical information automatically, including your IP address, browser type, device information and how you navigate the website. This helps us improve site performance, detect fraud and provide a better user experience.
How We Use Your Information
We use your information to process orders, send confirmations, provide customer support and deliver products to the correct address. We may use it to communicate important updates about your orders, improve our website, personalise your experience and prevent fraudulent activity. We may also use anonymised data for analytics and performance monitoring.
Sharing Your Information
We only share your information with trusted third parties necessary to operate our business. This includes payment processors, delivery couriers, IT service providers and analytics tools. These partners can only use your information for the services they provide to us and must keep it secure. We do not sell your personal data to anyone.
Data Storage & Security
We store your personal information securely using industry-standard protections. Access is restricted to trained staff who require the information to perform their duties. While no online system is completely risk-free, we take all reasonable steps to safeguard your data from loss, misuse or unauthorised access.
Your Rights
You have the right to request access to the information we hold about you, to correct any inaccuracies and to request deletion of your data where legally permitted. You may also object to certain types of data processing or request limits on how your information is used. To exercise any of these rights, please contact us at support@krakenbay.co.uk.
Cookies & How We Use Them
Cookies are small files stored on your device. They help us remember your preferences, keep your basket active, improve site performance and understand how visitors use the website. Some cookies are essential for the site to function, such as remembering items in your cart. Others are used for analytics or to show relevant products.
You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect how the website functions and may prevent you from using certain features, including the checkout.
Third-Party Services
Kraken Bay may use third-party tools such as analytics platforms, advertising partners and embedded services. These tools may collect anonymous usage data or set their own cookies to improve performance and provide relevant content. Third-party services operate under their own privacy policies, and we recommend reviewing those policies if you are concerned about data handling.
Email Communication
By creating an account or making a purchase, you may receive transactional emails such as order confirmations, dispatch notifications or account updates. These messages are essential to completing your order. You may also choose to subscribe to marketing emails. You can unsubscribe at any time by using the link included in those emails.
Data Retention
We retain personal information for as long as necessary to fulfil orders, maintain accurate tax and accounting records and comply with legal obligations. After this, your data is securely deleted or anonymised.
Children’s Privacy
Kraken Bay does not knowingly collect or store information from individuals under the age of 16. If we are informed that data has been collected from a child without parental consent, we will delete it promptly.
Changes to This Policy
We may update this Privacy and Cookie Policy from time to time to reflect operational changes, new legal requirements or improvements in our practices. The updated version will always include the date at the top of the page. Continued use of the website after changes are published means you accept the revised policy.
Contact Us
If you have any questions or concerns regarding your privacy, cookies or how your data is handled, please contact us at support@krakenbay.co.uk and we will be happy to assist you.